Question 1

Where can I check my account information?

Accepted Answer

Account information can be checked through the 'My Info' page. Click the profile image at the top to go to that page.

*Profile > My Info

Question 2

I want to withdrawals my account.

Accepted Answer

There is currently no self-withdrawals function.  If you wish to withdrawals, please contact us.

Question 3

I forgot my account (or password).

Accepted Answer

You can reset your password by clicking the Reset Password link at the bottom of the login page.

If you want to find your account, or if you cannot reset your password using the above methods, please contact us.

*Log In > Reset Password

Question 4

What is POPLE TOUR?

Accepted Answer

POPLE Tour provides an eco-friendly tour using VERYWORDS e-mobility. Tourists can enjoy tourism while protecting the environment by reducing greenhouse gas emissions.   You can recharge your e-mobility at the POPLE STATION and take a break with simple food and beverages. In addition, the amount of carbon reduction generated by using e-mobility during the trip will be converted into points. These points can be redeemed at POPLE STATION.  Experience a new way of traveling through POPLE Tour, and further raise awareness of carbon neutrality.

Question 5

How can I use the POPLE Tour?

Accepted Answer

Please make a rental reservation on the website.  After that, on the day of your reservation, visit the POPLE STATION and show the staff your reservation details.   You can start the tour right away after receiving simple instructions from the staff on how to use the mobility device.   *Before arriving at the station, you can make your trip more exciting by searching for the desired tour course on the website.

Question 6

What is the amount of carbon reduction from POPLE Tour and where can I check it?

Accepted Answer

VERYWORDS, the owner and operator of POPLE Tour, will register the reduced carbon amount in the POPLE Registry and own it.   Information on carbon reduction caused by using the POPLE Tour can be found on a platform called POPLE World.

Question 7

Where can I check my rental history?

Accepted Answer

You can check the rental details by clicking the profile at the top of the platform and clicking Rental History in the Profile menu

*Profile > Rental History

Question 8

I want to change rental information.

Accepted Answer

Rental information can only be changed by schedule.  If you wish to make changes, please proceed from the Rental History.  * Profile > Rental History > Schedule Change

Question 9

What should I do if my scooter is broken?

Accepted Answer

In the event of a product failure,  please stop operating immediately for your safety.   After that, please call the POPLE Tour customer center and consult with the staff.   * POPLE Tour Customer Center: +855 10 709 111 / +855 17 296 346

Question 10

I want to cancel the rental.

Accepted Answer

You can cancel a rental reservation from the Reservation History  *Profile> Rental History > Reservation Cancellation

Question 11

How much is the rental cost?

Accepted Answer

Please check the Rental page

Question 12

How are penalties (Mobility damage, late return, etc..) applied?

Accepted Answer

We'll let you know after checking the policy.  Thank you for your patience.

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